Health services operator unlocks unit-level profitability with Cord

100%

of locations on per-unit P&Ls

Daily

automated profitability refresh

1st

granular reporting in company history

A multi-location health services operator was making expansion, pricing, and staffing decisions against portfolio-level averages. Per-location, per-service-line, and per-shift profitability simply did not exist in any usable form.

At a Glance

Linked locations, service lines, staff cohorts, and customer segments in one model.
Created per-location P&Ls with drill-down to service line and shift.
Modeled new-location ROI, pricing changes, and staffing-mix decisions.
Flagged top and bottom decile locations with attributable drivers.
Moved the company from portfolio averages to granular profitability reporting.

Challenge

Portfolio averages masked enormous variance between top and bottom decile locations. Leadership knew the operating decisions hiding inside that variance, including staffing mix, pricing, and supply contracts, were worth meaningful margin, but no infrastructure existed to roll up the underlying data into clean, trustworthy reports.

Solution

Cord built the operator's unit economics infrastructure end-to-end:

Unit-level ontology: Location, service line, staff cohort, and customer segment linked in a single model so every dollar of revenue and cost could be attributed.
Automated profitability dashboards: Per-location P&Ls refreshed daily with drill-down to service line and shift.
Strategic planning workflow: Scenario modeling for new-location ROI, pricing changes, and staffing-mix decisions, all tied to actual unit-level data rather than blended assumptions.
Variance surfacing: Weekly reports flagging top and bottom decile locations with attributable drivers, including staffing, mix, and throughput, surfaced automatically.
Outcome: Granular profitability reporting that had never existed at the company is now part of the standard operating cadence.